Contact us
We’re here to help! If you encounter any issues while playing or with your account, please refer to the options below based on the type of assistance you need.
In-Game Related Issues:
If you’re experiencing in-game problems, such as:
• Character Stuck: Use our Unstuck System to quickly resolve the issue.
• Bug Report: Encountering bugs or glitches? Report them on our Forum so our team can address them promptly.
Account-Related Issues:
For issues concerning your account, please review the following categories:
• Vote or Donation Issues:
If you experience problems with vote or donation processing, such as not receiving rewards or confirmation, please let us know so we can investigate the issue.
• Account Restrictions:
Should your account be restricted or suspended, please contact us immediately for a review and assistance in resolving the matter.
• Store Purchase Issues:
For any issues related to store purchases, including but not limited to:
• Payment Processing: Problems with payment not being accepted or processed correctly.
• Missing Items: If you have completed a purchase but did not receive the item(s) in your account.
• Refunds or Cancellations: Questions regarding refunds or the cancellation of a purchase.
• Promotional or Discount Code Issues: Problems redeeming codes or discrepancies with promotional offers.
Please provide details of your purchase (such as order ID and payment method) when contacting us.
• Other Account Issues:
This covers any other account-related inquiries, including login difficulties, profile updates, or missing in-game items.
How to Reach Us:
Our support team is ready to assist you 24/7 through the following channels:
• Email Support:
Send your inquiry to support@ashbane.org for a prompt response.
• Live Chat:
For immediate assistance, join our Discord server and connect with our support team in real-time.
We value your feedback and are committed to ensuring you have the best experience possible. Thank you for being a part of our community!