We’re here to help! If you encounter any issues while playing or with your account, please refer to the options below based on the type of assistance you need.

 

In-Game Related Issues:

If you’re experiencing in-game problems, such as:

• Character Stuck: Use our Unstuck System to quickly resolve the issue.

• Bug Report: Encountering bugs or glitches? Report them on our Forum so our team can address them promptly.

 

Account-Related Issues:

For issues concerning your account, please review the following categories:

• Vote or Donation Issues:

If you experience problems with vote or donation processing, such as not receiving rewards or confirmation, please let us know so we can investigate the issue.

• Account Restrictions:

Should your account be restricted or suspended, please contact us immediately for a review and assistance in resolving the matter.

• Store Purchase Issues:

For any issues related to store purchases, including but not limited to:

• Payment Processing: Problems with payment not being accepted or processed correctly.

• Missing Items: If you have completed a purchase but did not receive the item(s) in your account.

• Refunds or Cancellations: Questions regarding refunds or the cancellation of a purchase.

• Promotional or Discount Code Issues: Problems redeeming codes or discrepancies with promotional offers.

Please provide details of your purchase (such as order ID and payment method) when contacting us.

• Other Account Issues:

This covers any other account-related inquiries, including login difficulties, profile updates, or missing in-game items.

 

How to Reach Us:

Our support team is ready to assist you 24/7 through the following channels:

• Email Support:

Send your inquiry to support@ashbane.org for a prompt response.

• Live Chat:

For immediate assistance, join our Discord server and connect with our support team in real-time.

 

We value your feedback and are committed to ensuring you have the best experience possible. Thank you for being a part of our community!